Privacy Policy

Captain Craft ("we", "our", or "us") operates the website arshilcaptain.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are committed to protecting your personal information and your right to privacy.

• Personal Identification: Name, email address, phone number, and billing/shipping address when you register or place an order.
• Payment Information: We do not store card numbers. Payments are processed securely via Razorpay, PhonePe, UPI, or other certified gateways.
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically via cookies and analytics.
• Communications: Any messages you send us via the contact form, email, or WhatsApp.
• Device Data: Device type, operating system, and unique device identifiers for security and fraud prevention.

• To process and fulfil your orders and send related notifications.
• To create and manage your account on our platform.
• To send order updates, tracking information, and support messages.
• To send promotional emails and offers (you can opt out anytime).
• To improve our website, products, and customer experience.
• To prevent fraudulent transactions and ensure platform security.
• To comply with applicable legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers strictly to operate our business:

• Payment Gateways: Razorpay, PhonePe, and UPI providers for secure transaction processing.
• Shipping Partners: Courier and logistics companies to deliver your orders.
• Analytics Services: Google Analytics for understanding website traffic (anonymised).
• Legal Requirements: If required by law, court order, or government authority.

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, keep your cart items, and analyse site usage. You can control cookies through your browser settings — however, disabling certain cookies may affect site functionality. Types of cookies we use include session cookies (essential), preference cookies, and analytics cookies.

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data. Payment processing is handled by PCI-DSS compliant payment gateways.

We retain your personal data for as long as necessary to provide you with our services and to comply with legal obligations. Order and transaction records are retained for 7 years as required by Indian tax regulations. You may request deletion of your account data at any time by contacting us.

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails at any time via the link in any email.
• Portability: Request transfer of your data in a structured, machine-readable format.
• To exercise any of these rights, email us at arshilcaptaincraft@gmail.com.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: